Help center

Get the support you deserve.

Technology
November 5, 2023

Which devices can synchronize with Apple Health and Google Fit?

Smartwatches pairing with Apple Health and Google Fit

Technology
November 5, 2023

What vitals can Elfie face scan capture?

Powered by Binah.ai, it measures stress, HRV, pulse, and much more.

Technology

How do I update my Elfie app?

Check the app stores for updates.

Technology

How accurate is your face scan technology?

Elfie uses the latest technology to ensure accuracy.

Technology

Does applying cosmetic affect the accuracy of the face scan measurements?

Regular make-up does not affect the measurement.

Technology

How does Elfie impact my battery life?

Elfie app doesn't use data or battery in background.

Technology

What are the system requirements?

App requires iOS 12.1+ and Android 7+.

Technology

What are the hardware requirements?

Requirements for using Elfie Application on mobile devices.

Technology

Why do I need internet to use Elfie?

Elfie can be used without internet with limitations.

Technology

Is there a battery requirement on the device in order to get a face scan done?

Face scan requires active phone, no low power.

Troubleshooting

How can I get support from a human?

Human support in Elfie.

Troubleshooting

I can not get my OTP from email / mobile phone

Verify contact information and request a new message.

Troubleshooting

Why didn't the steps from my wearable device synchronize with the Elfie app?

Instructions to sync wearable device data to Elfie.

Gamification

What are the rules of the challenge?

4-week challenge to reach step goal for prizes.

Troubleshooting

I'm unable to log in Elfie App

Steps to troubleshoot login issues and provide support.

Gamification

Where can I find the company challenges on ElfieWorks?

Active company challenges appear on ElfieWorks "Rewards" page.

Gamification

How can I use my Elfie coins?

Elfie coins can be used for rewards or charity.

Gamification

How do I check my eligibility for fortune wheel?

Rewards tab in ElfieWorks has fortune wheel.

Gamification

How do I check my eligibility for the lucky draw?

Open Elfie app on 7 different days monthly.

Gamification

How do I take part in the fortune wheel?

Complete 3 health plan items for a spin.

Gamification

How do I enter a lucky draw on Elfie App?

Lucky draw activity can be found under "Rewards"

Gamification

Will there be more variety added to the current list of discounted vouchers?

Elfie will explore and add new merchant offerings.

Gamification

Do I get recognized for my contribution?

Donors' names are featured on recent givers list.

Gamification

How does the charity donation work?

Elfie sets donation goal, contributes own money.

Gamification

How can I earn Elfie coins?

Earn coins by staying active with Elfie.

Gamification

Can I earn Elfie coins by participating in offline company events?

Register for company events on ElfieWorks for Elfiecoins.

Gamification

Can I buy / sell Elfie coins

Elfie coin is not a currency or token.

Gamification

How can I check the history of my earned Elfie coins?

View transaction history by tapping coins in wallet.

Gamification

Is there an expiry to my Elfie coins?

Elfiecoins have no expiry date; they accumulate in your digital wallet.

Gamification

Can I lose Elfie coins?

Inactivity on Elfie app results in coin loss.

Medication

Where is your medication database coming from?

Elfie partners with WHODrugs to monitor global medications.

Gamification

How do I earn Elfie coins?

Elfie rewards actions with coins for engaging in health activities.

Medication

How to report a side-effect?

Feature under enhancement, contact us with medication details.

Medication

My medication is not in the list, what should I do?

Apology for the inconvenience, request medication details.

Medication

How to update my medication inventory / stock?

Update medication inventory and set refill reminder.

AI & coaching

What questions can I ask to the Elfie AI coach?

Elfie AI coach answers health and wellness questions only.

Medication

How do I remove my medication?

Steps to remove medications: change status, edit, suspend, delete.

Medication

How do I edit my medication?

Steps to edit or suspend medications in My Meds.

Medication

How do I add my medication?

Instructions for adding medications to monitor intake.

Medication

What does the medication / pillbox feature do?

Elfie sends push notifications for intake and refill reminders.

Medication

What can I do with the digital pillbox?

Elfie collaborates with WHO, has 6 million drugs.

AI & coaching

Why did I receive a video message from the Elfie coach?

Video message explain the self-monitoring health plan.

AI & coaching

Can I talk to a human coach?

Scheduling a coaching session on Elfie is possible.

AI & coaching

What's the difference between the AI COACH and TALK TO US feature?

Two coaching modes available: AI and human coaching.

Plan

Who designed the Elfie programs?

Elfie programs have scientific oversight and independent committee.

Plan

Why is there a set of minimum frequency under certain activities?

Chronic diseases can go unnoticed and shorten lifespans.

Plan

Are the Elfie plans medically reviewed?

Elfie endorsed by medical societies worldwide, global rollout.

Plan

How do I edit my plan or select / remove certain program?

Edit health plan anytime, follow instructions or app.

Plan

Why do I see activities in my plan that I didn't choose?

Chronic diseases can go unnoticed and shorten lifespan.

Plan

How do I change my health conditions?

Steps to edit health conditions in settings.

Plan

What programs can I choose from?

Various programs available to manage and maintain health.

Plan

What is my health plan (self-monitoring plan)?

Structured health plan to track and assess behavior.

Settings

How do I count my steps?

Sync your data from Apple Health or Google Fit.

Settings

How to connect Elfie to an Omron device?

Instructions to connect OMRON device via Bluetooth.

Settings

How do I connect my BP / blood pressure device to the Elfie App?

Instructions to connect OMRON device for health tracking.

Settings

Do I need to connect my device to use the app?

Connecting a device to Elfie improves health progress.

Settings

How do I connect my wearable devices on the Elfie App?

Steps to connect wearable device to Elfie App.

Settings

What apps can Elfie sync with?

Elfie connects to Apple Health and Google Fit.

Settings

How do I connect to Apple Health / Google Fit?

Instructions to enable fitness tracker on iOS and Android.

Settings

How frequently does Elfie synchronise with my connected devices / applications?

Elfie app only syncs when app is launched.

Settings

Do I need a smartwatch to count my steps?

Smartphone has step sensor for counting steps.

Settings

Can I import data from other applications into Elfie?

Wearable device data syncs to Apple Health/Google Fit.

Technology
November 5, 2023

Can I import data from my smartwatch into Elfie?

Elfie collects smartwatch data via Apple Health and Google Fit.

Settings

How can I change the units in Elfie?

Elfie allows customization of units for your country.

Account

What's the difference between Elfie, ElfieWorks, ElfieCare and ElfieResearch?

What's the difference between Elfie, ElfieWorks, ElfieCare and ElfieResearch?

Account

Will my data be shared with my employer or insurer?

Personal health data not shared with employer/insurer.

Settings

How do I manage the notifications in Elfie?

Edit notifications in settings to manage health reminders.

Account

Does Elfie sell my personal data?

Elfie takes data privacy seriously, does not sell personal data.

Account

Who has access to my personal data?

Elfie is responsible for storing and protecting user data.

Account

How do I delete my account?

Steps to delete account and reasons for deletion.

Account

How do I export my data?

Steps to export health data from settings.

Account

Can I update my account profile information (name, phone, email)?

Update avatar, name, mobile, country, language, height, birth year.

Access

How do I activate ElfieWorks features?

Activate ElfieWorks features by following these steps.

Access

How can I support / follow the health of a relative / friend with Elfie?

Use Elfie app to monitor health and earn.

Access

How can I invite a friend / relative to Elfie?

Invite friends and relatives to Elfie for coins.

Access

Can I buy a subscription to ElfieWorks?

ElfieWorks is an employer program for employees' health.

Access

How do I join Elfie?

Elfie is a free app for health improvement.

Access

Can I join ElfieWorks with my personal email?

Register ElfieWorks with work email; exceptions contact HR.

Access

What languages is the Elfie app available in?

Change language in Elfie App, multiple options available.

Access

What countries is Elfie available in?

Expansion to multiple countries with more to come.

Access

How much does Elfie cost?

Elfie offers free services without advertising or sales.

Technology
Nov 5, 2023

Which devices can synchronize with Apple Health and Google Fit?

Technology
Nov 5, 2023

What vitals can Elfie face scan capture?

Technology

How accurate is your face scan technology?

Technology

How do I update my Elfie app?

Technology

Does applying cosmetic affect the accuracy of the face scan measurements?

Technology

How does Elfie impact my battery life?

Technology

What are the system requirements?

Technology

What are the hardware requirements?

Technology

Why do I need internet to use Elfie?

Technology

Is there a battery requirement on the device in order to get a face scan done?

Troubleshooting

How can I get support from a human?

Troubleshooting

I can not get my OTP from email / mobile phone

Troubleshooting

Why didn't the steps from my wearable device synchronize with the Elfie app?

Gamification

What are the rules of the challenge?

Troubleshooting

I'm unable to log in Elfie App

Gamification

Where can I find the company challenges on ElfieWorks?

Gamification

How can I use my Elfie coins?

Gamification

How do I check my eligibility for fortune wheel?

Gamification

How do I check my eligibility for the lucky draw?

Gamification

How do I take part in the fortune wheel?

Gamification

How do I enter a lucky draw on Elfie App?

Gamification

Will there be more variety added to the current list of discounted vouchers?

Gamification

Do I get recognized for my contribution?

Gamification

How does the charity donation work?

Gamification

How can I earn Elfie coins?

Gamification

Can I earn Elfie coins by participating in offline company events?

Gamification

Can I buy / sell Elfie coins

Gamification

How can I check the history of my earned Elfie coins?

Gamification

Is there an expiry to my Elfie coins?

Gamification

Can I lose Elfie coins?

Medication

Where is your medication database coming from?

Gamification

How do I earn Elfie coins?

Medication

How to report a side-effect?

Medication

My medication is not in the list, what should I do?

Medication

How to update my medication inventory / stock?

AI & coaching

What questions can I ask to the Elfie AI coach?

Medication

How do I remove my medication?

Medication

How do I edit my medication?

Medication

How do I add my medication?

Medication

What does the medication / pillbox feature do?

Medication

What can I do with the digital pillbox?

AI & coaching

Why did I receive a video message from the Elfie coach?

AI & coaching

Can I talk to a human coach?

AI & coaching

What's the difference between the AI COACH and TALK TO US feature?

Plan

Who designed the Elfie programs?

Plan

Why is there a set of minimum frequency under certain activities?

Plan

Are the Elfie plans medically reviewed?

Plan

How do I edit my plan or select / remove certain program?

Plan

Why do I see activities in my plan that I didn't choose?

Plan

How do I change my health conditions?

Plan

What programs can I choose from?

Plan

What is my health plan (self-monitoring plan)?

Settings

How do I count my steps?

Settings

How to connect Elfie to an Omron device?

Settings

How do I connect my BP / blood pressure device to the Elfie App?

Settings

Do I need to connect my device to use the app?

Settings

How do I connect my wearable devices on the Elfie App?

Settings

What apps can Elfie sync with?

Settings

How do I connect to Apple Health / Google Fit?

Settings

How frequently does Elfie synchronise with my connected devices / applications?

Settings

Do I need a smartwatch to count my steps?

Settings

Can I import data from other applications into Elfie?

Technology
Nov 5, 2023

Can I import data from my smartwatch into Elfie?

Settings

How can I change the units in Elfie?

Account

What's the difference between Elfie, ElfieWorks, ElfieCare and ElfieResearch?

Account

Will my data be shared with my employer or insurer?

Settings

How do I manage the notifications in Elfie?

Account

Does Elfie sell my personal data?

Account

Who has access to my personal data?

Account

How do I delete my account?

Account

How do I export my data?

Account

Can I update my account profile information (name, phone, email)?

Access

How do I activate ElfieWorks features?

Access

How can I support / follow the health of a relative / friend with Elfie?

Access

How can I invite a friend / relative to Elfie?

Access

Can I buy a subscription to ElfieWorks?

Access

How do I join Elfie?

Access

Can I join ElfieWorks with my personal email?

Access

What languages is the Elfie app available in?

Access

What countries is Elfie available in?

Access

How much does Elfie cost?

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