Help center

Which devices can synchronize with Apple Health and Google Fit?

Smartwatches pairing with Apple Health and Google Fit

What vitals can Elfie face scan capture?

How accurate is your face scan technology?

Elfie uses the latest technology to ensure accuracy.

How do I update my Elfie app?

Check the app stores for updates.

Does applying cosmetic affect the accuracy of the face scan measurements?

Regular make-up does not affect the measurement.

How does Elfie impact my battery life?

Elfie app doesn't use data or battery in background.

What are the system requirements?

App requires iOS 12.1+ and Android 7+.

What are the hardware requirements?

Requirements for using Elfie Application on mobile devices.

Why do I need internet to use Elfie?

Elfie can be used without internet with limitations.

Is there a battery requirement on the device in order to get a face scan done?

Face scan requires active phone, no low power.

How can I get support from a human?

Human support in Elfie.

I can not get my OTP from email / mobile phone

Verify contact information and request a new message.

Why didn't the steps from my wearable device synchronize with the Elfie app?

Instructions to sync wearable device data to Elfie.

What are the rules of the challenge?

4-week challenge to reach step goal for prizes.

I'm unable to log in Elfie App

Steps to troubleshoot login issues and provide support.

Where can I find the company challenges on ElfieWorks?

Active company challenges appear on ElfieWorks "Rewards" page.

How can I use my Elfie coins?

Elfie coins can be used for rewards or charity.

How do I check my eligibility for fortune wheel?

Rewards tab in ElfieWorks has fortune wheel.

How do I check my eligibility for the lucky draw?

Open Elfie app on 7 different days monthly.

How do I take part in the fortune wheel?

Complete 3 health plan items for a spin.

How do I enter a lucky draw on Elfie App?

Lucky draw activity can be found under "Rewards"

Will there be more variety added to the current list of discounted vouchers?

Elfie will explore and add new merchant offerings.

Do I get recognized for my contribution?

Donors' names are featured on recent givers list.

How does the charity donation work?

Elfie sets donation goal, contributes own money.

How can I earn Elfie coins?

Earn coins by staying active with Elfie.

Can I earn Elfie coins by participating in offline company events?

Can I buy / sell Elfie coins

Elfie coin is not a currency or token.

How can I check the history of my earned Elfie coins?

View transaction history by tapping coins in wallet.

Is there an expiry to my Elfie coins?

Elfiecoins have no expiry date; they accumulate in your digital wallet.

Can I lose Elfie coins?

Inactivity on Elfie app results in coin loss.

Where is your medication database coming from?

Elfie partners with WHODrugs to monitor global medications.

How do I earn Elfie coins?

Elfie rewards actions with coins for engaging in health activities.

How to report a side-effect?

Feature under enhancement, contact us with medication details.

My medication is not in the list, what should I do?

Apology for the inconvenience, request medication details.

How to update my medication inventory / stock?

Update medication inventory and set refill reminder.

What questions can I ask to the Elfie AI coach?

Elfie AI coach answers health and wellness questions only.

How do I remove my medication?

Steps to remove medications: change status, edit, suspend, delete.

How do I edit my medication?

Steps to edit or suspend medications in My Meds.

How do I add my medication?

Instructions for adding medications to monitor intake.

What does the medication / pillbox feature do?

Elfie sends push notifications for intake and refill reminders.

What can I do with the digital pillbox?

Elfie collaborates with WHO, has 6 million drugs.

Why did I receive a video message from the Elfie coach?

Video message explain the self-monitoring health plan.

Can I talk to a human coach?

Scheduling a coaching session on Elfie is possible.

What's the difference between the AI COACH and TALK TO US feature?

Two coaching modes available: AI and human coaching.

Who designed the Elfie programs?

Elfie programs have scientific oversight and independent committee.

Why is there a set of minimum frequency under certain activities?

Chronic diseases can go unnoticed and shorten lifespans.

Are the Elfie plans medically reviewed?

Elfie endorsed by medical societies worldwide, global rollout.

How do I edit my plan or select / remove certain program?

Edit health plan anytime, follow instructions or app.

Why do I see activities in my plan that I didn't choose?

Chronic diseases can go unnoticed and shorten lifespan.

How do I change my health conditions?

Steps to edit health conditions in settings.

What programs can I choose from?

Various programs available to manage and maintain health.

What is my health plan (self-monitoring plan)?

Structured health plan to track and assess behavior.

How do I count my steps?

Sync your data from Apple Health or Google Fit.

How to connect Elfie to an Omron device?

Instructions to connect OMRON device via Bluetooth.

How do I connect my BP / blood pressure device to the Elfie App?

Instructions to connect OMRON device for health tracking.

Do I need to connect my device to use the app?

Connecting a device to Elfie improves health progress.

How do I connect my wearable devices on the Elfie App?

Steps to connect wearable device to Elfie App.

What apps can Elfie sync with?

Elfie connects to Apple Health and Google Fit.

How do I connect to Apple Health / Google Fit?

Instructions to enable fitness tracker on iOS and Android.

How frequently does Elfie synchronise with my connected devices / applications?

Elfie app only syncs when app is launched.

Do I need a smartwatch to count my steps?

Smartphone has step sensor for counting steps.

Can I import data from other applications into Elfie?

Wearable device data syncs to Apple Health/Google Fit.

Can I import data from my smartwatch into Elfie?

Elfie collects smartwatch data via Apple Health and Google Fit.

How can I change the units in Elfie?

Elfie allows customization of units for your country.

What's the difference between Elfie, ElfieWorks, ElfieCare and ElfieResearch?

Will my data be shared with my employer or insurer?

Personal health data not shared with employer/insurer.

How do I manage the notifications in Elfie?

Edit notifications in settings to manage health reminders.

Does Elfie sell my personal data?

Elfie takes data privacy seriously, does not sell personal data.

Who has access to my personal data?

Elfie is responsible for storing and protecting user data.

How do I delete my account?

Steps to delete account and reasons for deletion.

How do I export my data?

Steps to export health data from settings.

Can I update my account profile information (name, phone, email)?

Update avatar, name, mobile, country, language, height, birth year.

How do I activate ElfieWorks features?

Activate ElfieWorks features by following these steps.

How can I support / follow the health of a relative / friend with Elfie?

Use Elfie app to monitor health and earn.

How can I invite a friend / relative to Elfie?

Invite friends and relatives to Elfie for coins.

Can I buy a subscription to ElfieWorks?

ElfieWorks is an employer program for employees' health.

How do I join Elfie?

Elfie is a free app for health improvement.

Can I join ElfieWorks with my personal email?

What languages is the Elfie app available in?

Change language in Elfie App, multiple options available.

What countries is Elfie available in?

Expansion to multiple countries with more to come.

How much does Elfie cost?

Elfie offers free services without advertising or sales.

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